Frequently Asked Questions
We have put together a collection of the most common questions we receive below.
Why Buy A Cremation Urn Online?
The Federal Trade Commission protects individuals under the Funeral Rule stating that the provider may not refuse, or charge a fee, to handle a casket (Or Urn) bought elsewhere, and a provider offering cremations must make alternative containers available. This means that you can choose to buy an urn not offered by the funeral home from another location.
Buying cremation urns online gives you more options to choose from to find the perfect memorial for you loved one. We will ship directly to funeral home or an address of your choice.
How Long Will It Take To Receive My Order?
Every cremation urn we make is handmade in the United States and takes up to 3 business days to make. Free Ground shipping from the west coast will average 2 to 7 business days. We offer expedited shipping options. Contact us with any questions you have toll free 800-320-0175
Can I Get A Refund?
We offer a 100% money back guarantee on all our products up to 30 days after purchase that are returned in their original package with no signs of visible wear or use. No refunds on personalized products. Contact us with any questions you have toll free 800-320-0175
What Size Urn Do I Need?
The most common method for determining cremations is one cubic inch for each pound of body weight. The Cremation Association of North America (CANA) has determined that the size of a standard urn is 200 cubic inches. Each product description will give the cubic inches that the urn can hold. Contact us with any questions you have toll free 800-320-0175
How Do I Open The Urn?
Remove the 4 screws at the bottom of the urn and the cover will come off. Insert the plastic bag or container of ashes. Replace cover and tighten screws. For step by step instructions with pictures, click here
Can I have Something Written On The Urn?
Yes. We offer laser engraving to personalize your urn. Up to 3 lines of text, 35 characters per line including spaces We offer three font styles: block, block italics and script. Visit the Engraving Options Guide link available on every product page for examples.
What Is A Companion Urn?
A large capacity urn designed to hold the ashes of 2 soulmates. These urns can hold up to 400 cubic inches.